The ECU Doctor thanks you for visiting our electronics workshop. Please browse our site at your leisure and contact via email or phone if you require any further information or detail.

    Why have this service? :Since around 1992 motor vehicles have increasingly had the ECU code locked to the ignition key making rebuild not exchange the way forward to getting a vehicle back on the road. 

With the introduction of Catalytic Converters, the fuel injection system came of age. It simply was not possible to get the carburettor to provide the degree of fuel control required by the new engine management systems. Every new car since 1993 has come equipped with fuel injection of one kind or another, controlled by a computer.

What is our service? :Here the ECU Doctor specialises in the examination, testing and rebuild of customer engine control units posted to us. This is the simpler solution where the problem is straight forward and can be expected to show up during a bench test. However on occasions a trial exchange unit may be better. 

When a trial exchange unit is appropriate

The ECU Doctor specializes in customer 'own unit' rebuild and re-engineering of automotive engine control units. This means you get your own ECU back. however should the running or starting issue be intermittent or performance related then a bench test in workshop is not appropriate. We suggest in these instances, which are frequent, a trial exchange supplied by our company to be better.

The customer would send in their suspect unit. We would transfer the vehicle identity and security data onto the trial unit and return on a 14 day basis. If the vehicle problem or issue is resolved then the unit is kept as it arrives with 12 month warranty paperwork. If there is no difference with our trial unit then return within 14 days. Will shall reinstate the vehicle and security back onto your original in our workshop and return with full refund less restock fee of £50 + VAT.   

 Who can we help? :In our workshops we have the equipment ,trained staff and expertise to deal with the largest range of petrol European and Japanese models available in the market. Also we are investing in equipment and training to be able to serve the expanding diesel market.  

Who we cannot help! :At this present time the lab is unable to work on motorcycle and scooter management systems. Gearbox and ABS control units also are excluded from our specialized test and rebuild work. 

We aim for the shortest possible turn around time of your Engine Control unit with no compromise on quality of work. However on occasions we need to order an exchange unit, specialised components or the availability of parts necessitates some delay.

Please keep the above in mind when being realistic on the turn around time of a unit. The turn around time expected would be in the order of 2 - 3 working days unless advised otherwise.

What will it cost? :The examination, test and diagnostics fee is £35 which is 45 minutes of our workshop time with a technician. This fee is not charged should a rebuild be necessary and your unit is entrusted to us. Our total commitment to customer service can be seen by our ratings and judged by you.  We believe this fee to be good value within the industry. Our test fee is warranted and refundable if unsatisfactory.

Our standard charge for a rebuild is £140 plus parts. This comprises three hours of workshop time with a qualified technician at his workstation. To achieve a swift turnaround we replace any suspect or defective board and surface mount components from our extensive stock. Any necessary re-mapping of  data onto replacement processor chips is undertaken free of charge. Your payment can be made simply by direct bank transfer or cheque by prior arrangement. For your convenience we also accept all major credit/debit cards.

Please note that we do ask a contribution towards our packaging and carriage costs of ten pounds (no vat) for your unit to be delivered back by overnight next day delivery service. For your peace of mind every unit is insured and shall be signed for at your chosen delivery destination.

Any test fee or rebuild work is subject to VAT at the current rate.

 We will inform you prior to any work that we undertake after examination and of course you are under no obligation to proceed.

If unable to test or repair no fee will be charged!

What to do next? :Prior to shipping your suspect unit to us we would prefer notice of the arrival. This ensures we dedicate the relevant team member and equipment to your unit. Units are best sent in a padded jiffy bag or box with bubble-wrap protection whilst in transit. Please enclose your full address and contact details, also the vehicle make, model and age with a brief description of the symptoms your vehicle is experiencing. Should you have any further queries regarding our service please do not hesitate to contact us at our address below.

The ECU Doctor Limited

Hemerdon Lodge

Boringdon Road

Plympton

Plymouth 

PL7 4EA

Phone/Fax 01752 346437

Mobile 07956 542162

mailto:hemerdonlodge@aol.com

Private Limited Company No. 05864664

VAT No. 924 1987 05

Our policy and mission statement :Our price structure has been worked out as a fair reflection of the investment of equipment and training necessary to offer this service to motorists. The ECU Doctor also guarantees the fees stated above have no hidden or extra costs that you will be charged . We are not out to depress the trade of any main agent garage but to put private motorists with ECU problems swiftly back on the road. If the ECU Doctor and his team achieve that mission statement then we are happy.

Our commitment to you :We have recently had a major refurbishment of the lab and workshop. Our diagnostic equipment is now the best industry can provide and of which we are justly proud. Below is a selection of diesel and petrol units recently entrusted to us for you to browse. To enlarge any picture of interest click on the relevant image to enlarge

Petrol Injection Units