We aim for the
shortest possible turn around time of your Engine Control unit with no
compromise on quality of work. However on occasions we need to order
an exchange unit, specialised components or the availability of parts
necessitates some delay.
Please keep
the above in mind when being realistic on the turn around time of a
unit. The turn around time expected would be in the order of 2 - 3
working days unless advised otherwise.
What
will it cost?
:The examination, test and diagnostics fee is £35 which is 45 minutes of
our workshop time with a technician. This fee is not charged should a
rebuild be necessary and your unit is entrusted to us. Our total
commitment to customer service can be seen by our ratings and judged by
you. We believe this fee to be good value within the industry. Our test fee
is warranted and refundable if unsatisfactory.
Our standard charge for a rebuild is £140 plus parts. This comprises three
hours of workshop time with a qualified technician at his workstation. To
achieve a swift turnaround we replace any suspect or defective board and
surface mount components from our extensive stock. Any necessary
re-mapping of data onto replacement processor chips is undertaken
free of charge. Your payment can be made simply by direct bank transfer or
cheque by prior arrangement. For your convenience we also accept all major
credit/debit cards.
Please note
that we do ask a contribution towards our packaging and carriage costs of
ten pounds (no vat) for your unit to be delivered back by overnight next day
delivery service. For your peace of mind every unit is insured and shall
be signed for at your chosen delivery destination.
Any test fee
or rebuild work is subject to VAT at the current rate.





We will inform you prior to any work that we undertake after
examination and of course you are under no obligation to proceed.
If unable to test or repair no fee will be charged!
What
to do next?
:Prior to shipping your suspect unit to us we would prefer notice of the
arrival. This ensures we dedicate the relevant team member and equipment
to your unit. Units are best sent in a padded jiffy bag or box with
bubble-wrap protection whilst in transit. Please enclose your full address
and contact details, also the vehicle make, model and age with a brief
description of the symptoms your vehicle is experiencing. Should you have
any further queries regarding our service please do not hesitate to
contact us at our address below.
The
ECU Doctor Limited
Hemerdon
Lodge
Boringdon
Road
Plympton
Plymouth
PL7
4EA
Phone/Fax
01752 346437
Mobile
07956 542162
mailto:hemerdonlodge@aol.com
Private Limited Company No.
05864664
VAT No. 924 1987 05